Orders with an error are automatically isolated into the Problem section: incomplete address, missing stock, damaged goods. The supervisor handles them whenever there is time, and the packing line keeps processing all other orders without interruption.
Every exception has its own place in the system and its own resolution procedure.
When the shipping label is created, the system flags the error and moves the order into the Problem section. The supervisor corrects the data and returns the order to the flow.
If the warehouse worker cannot find the item at the expected location, the order is marked as a problem. The WMS isolates it, while the other orders in the wave keep being picked.
The operator writes off a damaged item directly on the scanner with a delivery note. Stock is reconciled, and the delivery note overview is visible in the app.
The operator scans returned parcels and the stock is returned to the warehouse. Partial returns with an automatic goods receipt note and credit note are also supported.
In a classic packing floor, one error means everyone deals with it: the line stops, parcels wait, the courier leaves without shipments. In Fulfillment App, the order with an error is automatically moved aside into the Problem tab on the dashboard, with the error printed out and all the context. The line does not even notice it.
The operator scans undelivered parcels with the mobile scanner, even a large number at once, and with confirmation the stock is returned to the warehouse. Both sides see the return status, and after confirmation a goods receipt order is created for the returned items, which you put away across the warehouse or set aside. For a partial return, the system automatically creates a goods receipt note and a credit note.
We will show you how the system isolates errors and handles returns, so dispatch never waits.