Secure and reliable
even at the biggest peaks

Your fulfillment center handles the data of your clients and their buyers. That is why the system runs in a secure cloud environment with GDPR-compliant storage, encrypted communication and access roles, on infrastructure that does not break down when you need it most.

99.9%
system availability in the cloud
EU
GDPR-compliant data hosting
17 years
of merchant trust in the MetaKocka platform
Security foundations

How we protect your fulfillment center's data

GDPR-compliant storage

Personal data of recipients and clients is stored in line with European legislation, in a secure cloud environment in the EU. Data access is logged and limited to authorized users.

Encrypted communication

All communication between scanners, the dashboard, webshops and couriers runs over encrypted connections. Data in transit is protected.

Access roles

Every user sees only what they need for their work: the operator their own lists, the supervisor the whole line, the client only their own data. You manage access by roles and shifts.

Regular backups

Data is backed up regularly. The stock, orders and billing of your clients are protected against loss, and the event history stays available for review.

Built for load

Black Friday, the run-up to the holidays, Monday mountains of returns. The cloud architecture handles big spikes in volume without extra configuration, new licenses or additional costs.

Accessible from anywhere

The system is hosted in a secure cloud environment, so the data is always available, from anywhere and on any device. No servers in the office and no maintenance on your side.

Frequently asked questions

Everything about security and reliability

No. The system is multi-tenant by design: every client has their own profile and sees only their own stock, their own orders and their own billing. The full picture of the fulfillment center is visible only to your team.
No data is stored on the device, the application runs in the browser and requires a login. You simply disable user access for a lost or stolen account, and the work continues on any other device.
Fulfillment App's stable cloud architecture ensures smooth operation even at the biggest seasonal peaks, whether you dispatch 10 or 10,000 parcels today. A spike in volume requires no configuration and brings no additional costs.
The current status of all system components is published on the status page. Users are notified in advance of any maintenance work.

Do you have questions about security?

We are happy to answer security and technical questions from your team or your clients.

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