Here we describe transparently which personal data we process when you visit this website or use Fulfillment App, why we process it and what rights you have. We take privacy seriously, so we have written this document in a way that is actually possible to understand.
Last updated: June 2026
The controller of personal data collected through this website and within the Fulfillment App service is:
MetaKocka d.o.o.
Tehnološki park 24, 1000 Ljubljana, Slovenia
VAT identification number: SI62315625
Email: info@metakocka.si
Phone: 059 086 671
For any questions regarding the protection of personal data or the exercise of your rights, write to us at info@metakocka.si.
The scope of data depends on how you use the site. We do not collect data just in case, but for clearly defined purposes.
| When | Which data | Purpose |
|---|---|---|
| Registration and log in | Email, password (stored in encrypted form), first and last name, company name, tax number, country, phone | Creating and managing the user account and access to the platform |
| Contact form and enquiries | Name, email, phone, message content | Replying to your enquiry and arranging a demo |
| Newsletter sign-up (optional) | Sending news and tips, only with your consent | |
| Website visit | Cookies, IP address, browser and site usage data | Operation of the site and, with consent, anonymous visit analytics |
| Use of the platform | Data entered into the system by you and your clients (orders, stock, shipment recipients) | Performing the fulfillment service. We process this data as a processor on behalf of your company. |
When registering through a Google or Microsoft provider (single sign-on), we receive from the provider only the basic account data needed for log in (for example email and name). We do not see your password held by these providers.
We process personal data on the following legal bases under the General Data Protection Regulation (GDPR):
We do not sell personal data. We share it only with carefully selected providers who help us deliver the service and who are contractually bound to data protection:
When data is processed outside the EU, we ensure appropriate legal bases for the transfer (for example standard contractual clauses).
We keep personal data only as long as necessary for the purpose for which it was collected:
Once the periods expire, we delete or anonymize the data.
The website uses strictly necessary cookies for its operation and, only with your consent, analytics cookies to understand how the site is used. On your first visit we ask for consent via a banner, which you can change at any time.
A detailed description of each cookie category and instructions for managing your choice can be found in the cookie policy.
Regarding your personal data, you have the following rights under the GDPR:
To exercise any right, write to us at info@metakocka.si. We respond to a request within the statutory deadline.
If you believe we are not handling your data in accordance with regulations, you have the right to lodge a complaint with the supervisory authority, namely the Information Commissioner of the Republic of Slovenia (www.ip-rs.si).
To protect data we use appropriate technical and organizational measures: encrypted communication, hosting in a secure cloud environment in the EU, access roles and regular backups. You can find out more about this on the Security and reliability page.
We may update the privacy policy from time to time, for example when the service or legislation changes. The current version is always published on this page, with the date of the last update at the top.
Do you have a question about how we handle your data? Write to us at info@metakocka.si or call us at 059 086 671.